The Problem: Year-Round Systems Fail When You Least Expect
Your heat pump works harder than any other appliance in your home—heating and cooling 365 days a year. And when something goes wrong, it often happens at the worst time: mid-winter or high summer.
What’s worse? Trying to figure out if you can trust the person fixing it… or how much it’s going to cost.
At Falco’s, we don’t just fix heat pumps. We restore clarity, comfort, and confidence in the process—with diagnostics rooted in data and repairs backed by flat-rate pricing.
The Solution: Smart Diagnosis. Honest Repair. Flat-Rate Confidence.
Whether it’s a single-zone ductless unit or a whole-home Bosch or Mitsubishi system, our service model is designed to:
- Accurately identify the problem
- Give you honest, clear options
- Get your system running again—without a mystery bill
Our Heat Pump Diagnostics & Repair Process
Step 1: Expert Diagnostic Appointment
Your service starts with a Certified Diagnostic Visit, where our trained technician inspects your entire system, which includes:
- Indoor & outdoor unit inspection
- Refrigerant pressure readings
- Electrical, sensor, and capacitor testing
- Coil cleanliness & compressor behavior
- Error code retrieval (Mitsubishi, Bosch, and others)
- Control board and thermostat communication test
Every step is recorded—and explained to you clearly. We don’t guess. We test. And we don’t move forward until you understand what’s going on.
Step 2: Flat-Rate Repair Proposal—Not Time & Materials
If a repair is needed, we’ll provide a flat-rate price upfront—before any work is done.
Flat-Rate with Falco’s
- You know the full cost up front
- No billing surprises
- Skilled, efficient repairs
- Consistent pricing, fair to all
- Peace of mind & trust
Time & Materials
- You wait for the final invoice
- Time and labor can creep up
- Hourly models may reward slow work
- No standardized cost structure
- Reactive decision-making under pressure
We protect your time and your wallet.
Step 3: Professional Repair with Long-Term Value
When you approve the work, we get to it—promptly and professionally.
- All repairs completed to code and manufacturer spec
- Refrigerant charges verified with pressure readings
- Controls, sensors, and defrost cycles recalibrated
- Multi-zone communication reset and synced (if applicable)
- Cleanliness and drainage restored
- Smart thermostat or remote reconnected
- Final test cycle with verification data
- Area cleaned and documentation provided
Step 4: Post-Repair Support & Warranty
- We log all findings into your customer profile
- Register any warranty-covered parts
- Offer membership options for future preventative care
- Invite feedback on your experience
- Ensure our Service Team is ready if future needs arise
This isn’t just a repair. It’s a relationship built on transparency and support.
Our Promise & Services
What We Don’t Do
- We don’t start a repair until you approve it
- We don’t mark up labor by the hour
- We don’t replace parts “just in case”
- We don’t push products or upgrades unless they solve your problem
- We don’t leave you without answers
Common Repairs We Perform
- Compressor short cycling or failure
- Faulty reversing valve (heat/cool stuck)
- Low refrigerant charge or slow leak
- Thermostat miscommunication
- Frozen or dirty outdoor coils
- Capacitor or board failures
- Drain clogs causing shutdowns
- Multi-zone issues (inconsistent room performance)
- Smart control and app integration problems
- Dirty components triggering shut-offs
Why Customers Choose Falco's
Licensed Techs
All performed by licensed, background-checked professionals
Best Warranty
Backed by parts & labor warranty
Membership Discounts
Discounts available through membership plans
Your Next Step: Book a Diagnostic Visit Today
If your heat pump isn’t keeping up—or stopped working altogether—we’re ready to diagnose it, explain it, and fix it the right way.
- Flat-rate diagnostic pricing
- Transparent repair quotes
- Service coverage across Spokane and the Inland Northwest