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pre-service pellet questionnaire



We look forward to serving you!


We strive for One Call Resolution! To help us best service your PELLET Insert or Freestanding Stove, we ask that you fill out this pre-service questionnaire as completely as possible.

Pre-Service Pellet Unit Questionnaire
Do you have the owner's manual?
Has Falco's Previously Serviced the appliance?
How is the Pellet Unit vented?
Have you changed using pellet brands recently?
Please select ALL that apply to the pellets you are using:
Please select ANY and ALL scenarios that apply to your PELLET stove: